AGENT PARTICIPANTS

The security of consumer travel arrangements depend on the financial security of the travel agency businesses through which payments and bookings are made.  The Travel Compensation Fund actively monitors the financial security of all licensed travel agents in Australia, except in the Northern Territory which did not join the compensation scheme. Any person or company…

Consumer Claims

Consumers who have paid for travel arrangements to a licensed travel agent may lodge a claim with the TCF in respect of financial loss suffered if the agent has: Ceased trading or suffered a financial collapse, and Failed to pass on their money to the travel principal (airlines, hotels, etc.) You are referred to as…

Before you buy

Shop Carefully for Travel Services and Holiday Packages Consumers are naturally interested in bargains when making travel plans, but it’s a good idea to look beyond the price tag and the glossy travel brochures to get services you can count on. If a travel bargain seems too good to be true, check the fine print…